Terms of Service

Quotes and approval

Before work begins, I’ll send you the scope, deliverables, expected timing, price or hourly estimate, and any separate costs for parts, printing, travel, hosting, or subscriptions. Approve the quote by email or Facebook message. If the scope changes or the work is likely to exceed the estimate, I’ll check with you before proceeding.

Deposits, payment and cancellation

For smaller jobs, payment is due at delivery. A larger project may require a 50% deposit if the written quote specifies one. You can preview the work before paying the balance. I release the final usable files after payment.

Before taking a deposit, I’ll explain the cancellation and refund terms for your project in writing and provide a dated receipt when you pay. If I can’t deliver the agreed product, I’ll refund the full deposit. To cancel, contact me by email or in our project conversation. Any applicable cancellation or refund rights still apply.

Revisions and corrections

You can request two small revisions within 30 days of delivery. These cover minor adjustments within the agreed scope. I’ll quote larger changes, extra revisions, and new requests separately.

If you report a bug in my deliverable or an agreed item is missing within 90 days of delivery, I’ll correct it at no extra charge. Those corrections do not use your two revisions. Email me a description of the issue and the project it relates to.

Support and website accounts

You can choose a one-time handoff or arrange ongoing technical maintenance. We’ll agree on coverage, pricing, and any recurring commitment separately. For website projects, you own the domain and hosting accounts and pay those providers directly.

Online file delivery

Customer portal delivery links and access codes are temporary. An unclaimed delivery expires seven days after it is created. Once a delivery is claimed, access lasts up to 24 hours and never beyond that seven-day limit. Download and back up your files within that window.

When you confirm receipt, it closes the delivery and deletes the online copy. Expired online copies are also cleared to manage online storage.

Retained files and replacement links

I keep project files on my own server for the retention periods described in the Privacy Policy. A delivery link expiring or an online copy being deleted does not shorten those retention periods.

If you miss the download window, email tmdigitalsolutionsoh@gmail.com with enough detail to identify your project and request a replacement link. I can issue a new link for files I still retain.