Privacy Policy

I run TM Digital Solutions in Ohio. This policy explains what happens to your information when you visit my website, ask for a quote, share materials for a project, or collect files through the customer portal.

When you ask for a quote

The project request form asks for your name, email address, the service you need, and a description of the work. For drone work or an on-site visit, I ask for your town to check travel availability. You can also include a phone number and one screenshot or document. FormSubmit forwards attachments with your inquiry. FormSubmit processes your submission and forwards it to my Gmail inbox. I use those details to reply, prepare a quote, and follow up about the work you requested.

You can also email me directly or contact me on Facebook. If you message me on Facebook, Meta processes the conversation under its own privacy policy. Please leave passwords, payment card numbers, and private customer records out of your initial inquiry.

When we work together

Depending on the job, you may share screenshots, documents, spreadsheets, device details, or a site address. Drone work may also capture people, vehicles, or neighboring property in photos and video. I use project materials to carry out the agreed work, let you review it, deliver the finished files, and address corrections. I use records such as quotes, approvals, invoices, and payment status to manage the job and meet bookkeeping obligations.

Website visits and cookies

When you open a page, your browser sends technical details such as your IP address, the page requested, and browser information to the hosting service so it can deliver the page. Hosting and security services may log requests to troubleshoot errors and investigate misuse.

Customer portal deliveries

If I send you a private delivery link or access code, keep it private. The first browser to claim it gets access to the ZIP file. The portal uses cookies to recognize that browser and its delivery. Blocking or clearing those cookies can interrupt your download. Cloudflare processes the archive and delivery records, including file size, delivery status, a browser identifier, and access times, to provide this service.

Project files and retention

I keep retained project files on my own server. The website delivery copy and download link are temporary and may be removed sooner to manage online storage. The portal deletes its online copy when you confirm receipt or when the delivery expires. Removing the online copy does not shorten the retention periods for my server copies.

Project-file retention starts at handoff. I keep all drone footage for about 30 days. Through day 90, I retain the shot list, the clips or photos needed to fulfill it, editing files, and final exports. I keep PDFs and app files for 90 days. If a correction is reported within the agreed correction period, I keep the files it needs until I deliver the correction. Business records and material needed for an active dispute are handled separately.

If you miss the download window, you can request a replacement link for files I still retain. See the online delivery and retention terms for the portal's current download window and how to request a new link.

Who receives information

The providers described above process information for the part of the service you use. If a project requires another provider, such as a printer or a website host, I may share the files and details needed to complete that work. I may also disclose information when required by law.

Your questions and requests

Email tmdigitalsolutionsoh@gmail.com to ask what information I have about you, request a correction, or ask me to delete it. Include enough detail to identify the inquiry or project. I may ask you to verify your identity before sharing or changing records. I will update the date on this page when the policy changes.